FAQs

Our non-essential stores, wellness studios and hairdressers are getting ready to welcome you back from Monday 12 April.

Until then, only essential stores remain open to provide our local community with essential products and services.

The Government is advising everyone to continue to minimise travel wherever possible.

As ever, our neighbourhood remains open. We do request that you maintain the 2m social distancing wherever possible, including in our public spaces and walkways. 

No public events or street food vendors are scheduled on-site until further notice. 

Yes. You must wear a face covering at all times whilst in stores or in covered areas, unless you are exempt for medical reasons. This is a legal requirement.

Yes. Camden Council is offering free COVID-19 testing across the borough of Camden to residents and workers who need quick and regular testing in order to return to work safely, and who are not displaying COVID-19 symptoms.

Pre booking is essential. There are strictly no walk-in appointments. Appointments are available Monday to Friday, 9am to 5pm. Test results have a 45-minute turnaround time.  

Those who have COVID-19 symptoms, such as a high temperature, a new continuous cough or loss of smell or taste, should isolate immediately with their household and arrange a test through the NHS or by calling 119.

The temporary test site is in the Triton Café area which is marked in red on the below map.

The address is 17-19 Triton Street, Regent’s Place, London NW1 3BG

The Lateral Flow Tests are available for those who:

• Live or work in Camden
• Cannot work from home and therefore have to leave the house to travel to work
• Cannot access any form of Covid-19 testing from their employer
• Are not displaying symptoms of COVID-19

This includes cleaners, key workers, carers, taxi drivers, government employees, teachers, and delivery drivers.

Tests must be booked in advance via the Camden Council online booking portal.

For more information on the Camden Council coronavirus testing on their website.

Please complete our contact us form, providing details of which building you work in and when you expect this to be delivered, and we will put you in touch with the respective building manager.  

Our non-essential stores, wellness studios and hairdressers are getting ready to welcome you back from Monday 12 April.

Until then, only essential stores remain open to provide our local community with essential products and services.

Some stores, cafes and restaurants are also offering click-and-collect, takeaway or delivery options.

Find out more on the planning your visit page.

The wellbeing of our colleagues and customers is our number one priority, and so we’ve introduced extra measures to help everyone have a safe and enjoyable visit. These include enhanced cleaning regimes, particularly of key touchpoints.

Find out more and plan your visit.

All outdoor facilities available at Regent's Place have been temporarily closed as per the Government's advice regarding maintaining social distancing. 

No public events are scheduled on-site until further notice. 

As ever, our neighbourhood remains open. We do request that you maintain the 2m social distancing wherever possible, including in our public spaces and walkways. 

No public events or street food vendors are scheduled on-site until further notice. 

If you are the Data Subject requesting footage of yourself, please read the British Land privacy notice and send your request via the form.

If you are a Third Party acting on behalf of a data subject (such as a nominated Insurance company or the Police), please read the British Land privacy notice and send your request via the form.

Please contact our team for any queries regarding lost property if you believe you lost the item in any of our public spaces. You can contact the team on 02073884979, or send us a message via info@regentsplace.com.

If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find their details on their store page..

All outdoor facilities available at Regent's Place have been temporarily closed as per the Government's advice regarding maintaining social distancing. 

No public events are scheduled on-site until further notice. 

There is no public parking available at Regent’s Place. Please check with the NCP or see nearby parking spaces. 

Santander has three cash machines at Regent’s Place at both ends of their building.

Regent’s Place has superfast, reliable WiFi all across the neighbourhood. Connect to _Regents Place Free WiFi and follow the onscreen instructions.

Visitors can use the cycle racks located by 286 Euston Road, outside the Santander building or on Euston Road opposite the Santander building. Please contact info@regentsplace.com for further details.

We are installing additional cycle rack storage for the people who work within our buildings. Please be advised that the cycle racks are not bookable and are offered to occupiers on a first come, first served basis. To access the cycle racks you will need to attend a safety induction and be given an access pass and high visability vest, which must be worn in the basement. To arrange your induction please contact your facilities manager.

Brompton bikes are available to hire from the Brompton Bike lockers.

Our bars, cafes, pubs and restaurants are closed but some are offering a takeaway or delivery option, although this cannot be consumed on site. Find out more on our Now Open section. 

The returns policies of each retailer will vary, so please check with them directly.

For the full list of places to eat, drink and workout. For all enquiries, please contact the outlet directly. 

There are no public toilet facilities available. 

Our non-essential stores, wellness studios and hairdressers are getting ready to welcome you back from Monday 12 April.

Until then, only essential stores remain open to provide our local community with essential products and services.

The Government is advising everyone to continue to minimise travel wherever possible.

Regent’s Place sits beside a number of London Underground and National Rail stations, including Great Portland Street, Warren Street, Regent’s Park, Euston Square, Euston, Baker Street and King’s Cross St Pancras. 

Please bear in mind that the stations will also be taking extra precautions at this time so allow more time for your commute. TFL continue to ensure the network is safe, clean and reliable, see more information on TFL Safety Guidence.

Plan your journey.