FAQs

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our retailers, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website

We also have other measures in place to help everyone feel safe and comfortable visiting us:

• We have enhanced cleaning regimes in place, particularly around key touchpoints
• We’re asking everyone to be considerate of others and mindful of personal space
• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

We want your Regent's Place experience online to be as great as your experience while you are on site. We’d love for you to get involved with our Twitter, Facebook and Instagram pages but we also need to make sure these are safe, friendly and respectful places so we have a few guidelines to make sure this happens:

1. No hate speech or bullying: we want to make sure everyone feels safe and bullying of any kind isn’t allowed. Any user posting abusive, offensive, racist, discriminatory, sexually explicit or indecent, or other comments that could cause harm towards others, will have their posts removed from our channels. If further posts are made, users will be banned and blocked from our channels.

2. Be kind and courteous. We want to create a welcoming environment on our social media platforms so let’s treat everyone with respect. Any posts that contain threatening, swearing, intimidating or violent language or an incitement to violence or disturbance will be removed. Your profile may also be shared with campus security and/or law enforcement.

3. No promotions or spam. Any unauthorised promotions for third party products or services or infringement of third-party intellectual property, privacy, and/or publicity rights aren’t allowed and will be removed from the Page.

4. Speak the truth: We want to hear about your honest experience at Regent's Place but please avoid any false, fraudulent or misleading claims that may damage the reputation of the centre and/or the people who work here.

Our social channels encourage our Regent's Place community to openly discuss experiences in, or directly surrounding, us but it should be noted that unless the post has come from our official account, posts and comments do not represent the views of Regent's Place.

Our social media channels are monitored daily during regular working hours (9.00am - 5.30pm) and we will respond to any direct messages as soon as possible. Out of hours and weekend monitoring covers critical and emergency situations but we will always respond as soon as possible to any enquiries.

If you do have any questions relating to Regent's Place further information can be found on our FAQs page.

If you are the Data Subject requesting footage of yourself, please read the British Land privacy notice and send your request via the form.

If you are a Third Party acting on behalf of a data subject (such as a nominated Insurance company or the Police), please read the British Land privacy notice and send your request via the form.

While the outdoor spaces around the campus are upgraded, certain routes through the campus may be temporarily restricted or closed.

Measures have been taken to keep disruption to a minimum and information on how this might impact your visit to Regent’s Place can be found on the redevelopment news page.

Please contact our team for any queries regarding lost property if you believe you lost the item in any of our public spaces. You can contact the team on 02073884979, or send us a message via info@regentsplace.com.

If you believe you lost an item within one of our bars, restaurants, gyms or leisure facilities, please contact them directly. You can find their details on their store page.

The transformation of the outdoor spaces on the campus will begin on 10 January 2022 and continue throughout the year until Autumn.

Full details can be found on our redevelopment news page.

There is no public parking available at Regent’s Place. Please check with the NCP or see nearby parking spaces. 

If you work for the NHS at UCLH and require parking please email gugulethu.ngwabi@britishland.com

Santander has two cash machines at Regent’s Place at both ends of their building.

Regent’s Place does not currently offer Wi-fi access for customers. We apologise for any inconvenience.

Visitors can use the cycle racks located by 286 Euston Road, outside the Santander building or on Euston Road opposite the Santander building. Please contact info@regentsplace.com for further details.

We are installing additional cycle rack storage for the people who work within our buildings. Please be advised that the cycle racks are not bookable and are offered to occupiers on a first come, first served basis. To access the cycle racks you will need to attend a safety induction and be given an access pass and high visability vest, which must be worn in the basement. To arrange your induction please contact your facilities manager.

Brompton bikes are available to hire from the Brompton Bike lockers.

Discover some of our recommended bike routes around Regent’s Place on our cycle routes page.

The returns policies of each retailer will vary, so please check with them directly.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

In line with government guidance, we are recommending that visitors consider wearing a face covering in the indoor spaces. More information can be found on the Government website

We want everyone to feel safe and comfortable visiting us and we have other measures in place to help, including hand sanitising stations and enhanced cleaning regimes, particularly around key touchpoints.

For the full list of places to eat, drink and workout. For all enquiries, please contact the outlet directly. 

We want everyone to feel safe and comfortable visiting us.

In line with government guidance, we are recommending that visitors consider wearing a face covering in our retailers, get tested if they have Covid-19 symptoms, and stay at home if positive. More information can be found on the Government website

We also have other measures in place to help everyone feel safe and comfortable visiting us:

• We have enhanced cleaning regimes in place, particularly around key touchpoints
• We’re asking everyone to be considerate of others and mindful of personal space
• We have hand sanitising stations available to use, and our retailers are encouraging contactless payments where possible

If you feel unwell and have coronavirus symptoms, we ask you to think about others and follow the Government’s guidelines on testing

We’d like to say a huge thank you to all of our visitors and colleagues for continuing to help keep each other safe.

There are no public toilet facilities available. 

Regent’s Place sits beside a number of London Underground and National Rail stations, including Great Portland Street, Warren Street, Regent’s Park, Euston Square, Euston, Baker Street and King’s Cross St Pancras.